Thank you for shopping with OnlyNew! We strive to ensure your satisfaction with our portable fan products. If you are not completely satisfied with your purchase, we are here to help.
Returns:
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You have 30 days from the date of purchase to request a return.
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The item must be unused, in its original packaging, and in the same condition as received.
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Proof of purchase is required for all returns.
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To initiate a return, please contact our customer service at [support@onlynew.com].
Refunds:
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Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
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If approved, refunds will be processed within 7 business days to your original payment method.
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Shipping fees are non-refundable unless the return is due to a defective product or an error on our part.
Exchanges:
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We replace items only if they are defective or damaged upon arrival.
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To request an exchange, contact our support team within 7 days of delivery.